The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Name – when supplied
Email address – when supplied
Telephone number – when supplied
Payment details – only when supplied
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We only collect information to service your requests and manage your account.
[If applicable] We also receive personal information indirectly, from the following sources in the following scenarios:
We have access to data provided by Facebook and Google analytics
We use the information that you have given us in order to handle your requests, answer your questions, manage your account and update you about our services.
We may share this information with our data processing provider ConvertKit, who process the data you provide via our forms only and do not have permission to contact you directly unless to comply with any law agency request.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at the above address, via email or unsubscribing
(b) We have a contractual obligation. You have requested information
(c) We have a legal obligation. Such as financial data to comply with legal statutes.
(d) We have a vital interest. If you are a customer and we manage your account.
(f) We have a legitimate interest. If you request information or agree to be contacted
How we store your personal information
Your information is securely stored in Convert Kit, and on IT equipment owned by the company.
We will remove your name, email and account data on request and will then delete your record and purge any non-regulatory data from our system. We are obligated to hold certain financial and legal records for several years but if you have requested not to be contacted we will never contact you again unless you request something.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the details provided above if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the above contact details at the top of this page.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk